Last Updated: August 2026
Welcome to Minut One. This Refund & Cancellation Policy explains the conditions under which orders may be cancelled and refunds may be provided for purchases made through the Minut One mobile application and website.
You may request cancellation of an order before it has been processed, packed, or dispatched. Cancellation availability may depend on the current status of the order.
Once an order has been processed, packed, dispatched, or is out for delivery, cancellation may not be available.
Minut One reserves the right to cancel an order in situations including:
Product unavailability
Incorrect pricing or product information
Technical or payment-related issues
Delivery not being available at the selected location
Suspected fraudulent or unauthorized activity
A refund may be considered in the following situations:
Payment was successfully made, but the order was cancelled
An item was unavailable and no suitable replacement was accepted
You received an incorrect item
You received a damaged or defective item
An item was missing from your order
You were charged incorrectly due to a technical or payment error
Refund requests are subject to verification by Minut One.
Certain items may not be eligible for return or refund due to their nature, including perishable products such as fresh fruits, vegetables, dairy products, frozen items, and other products that cannot be safely returned or resold.
However, if such an item is incorrect, damaged, defective, expired, or missing, you may contact us for assistance.
If your refund request is approved, the refund will generally be processed to the original payment method used for the order, where applicable.
The time taken for the refunded amount to appear in your account may vary depending on your bank, payment provider, or payment method.
Where only some items in an order are unavailable, missing, incorrect, or eligible for refund, Minut One may process a refund for the affected item(s) only.
If a payment fails but an amount is deducted from your account, please allow time for your bank or payment provider to automatically reverse the transaction.
If you are charged more than once for the same order, please contact Minut One customer support with the relevant order and payment details. Verified duplicate payments will be handled appropriately.
If you experience any issue with your order, please contact our customer support through the Minut One mobile application or website as soon as possible and provide relevant details, such as:
Order ID
Description of the issue
Relevant photos, where applicable
We may require additional information to verify and process your request.
Minut One may update this Refund & Cancellation Policy from time to time. Any updated version will be published on our website or mobile application with the revised effective date.
For questions regarding cancellations or refunds, please contact us through the support options available on the Minut One website or mobile application.
Website: minutone.com
